Oregon Technical Support Specialist
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Job Summary
Providing technical support and expertise remotely, the full-time eXPRS Technical Support Specialist 1 will assist eXPRS end users, manage service desk tickets, and ensure accurate coding for developmental disabilities services.
Key responsibilities
- Monitor and filter eXPRS Service Desk tickets to provide timely technical support to end users
- Analyze user issues and determine the best resolution, including providing coding expertise for ODDS Enrollment and Eligibilities
- Facilitate communication and feedback regarding application enhancements and conduct end user testing during development
Required qualifications
- Three years of professional-level evaluative, analytical, and planning work experience
- Education in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or similar fields may substitute for experience
- Experience with eXPRS or similar technical support systems
- Ability to work independently and manage multiple tasks in a fast-paced environment
- Experience providing excellent customer service through written and verbal communication
Complete Job Description
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