OTC Billing Specialist
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Job Summary
Detail-oriented and technically curious, the full-time OTC Billing/Data Specialist will manage the end-to-end resolution of complex billing and data issues within the order-to-cash process, utilizing AI tools and data analysis while ensuring proactive communication with customers.
Key Responsibilities:
- Investigate and resolve customer billing/data issues, supporting the customer advocacy team
- Take ownership of cases from intake to closure, ensuring adherence to SLAs and clear communication
- Build and maintain internal knowledge base content to assist with lower-complexity cases
Required Qualifications:
- Bachelor's degree in Business, Accounting, Economics, Management Information Systems, or a related field
- 0-2 years of experience in a relevant role
- Strong interest in quote-to-cash processes and operational problem solving
- Familiarity with Salesforce and Sage Intacct, or willingness to learn these systems
- Excellent customer service and professional communication skills
Complete Job Description
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