Outbound Call Center Agent

Job Summary

Seeking an empathetic and tech-savvy Outbound Call Center Agent for a full-time remote position, responsible for conducting proactive calls to existing healthcare members to promote wellness benefits and guide them through the use of a mobile app.

Key responsibilities

• Conduct proactive outbound calls to educate healthcare members on app features and wellness benefits
• Guide members through the download and registration process while providing troubleshooting support
• Document all interactions and maintain compliance with HIPAA regulations and company quality metrics

Required qualifications

• High school diploma or equivalent required
• Minimum 2+ years of call center experience, including at least 1 year of outbound calling experience
• Must have a dedicated, quiet home office with a stable internet connection
• Strong understanding of HIPAA privacy rules or ability to quickly learn them
• Exceptional verbal communication skills and a warm, professional phone presence