Outbound Customer Service Representative

Job Summary

Motivated by helping others, the full-time Outbound Customer Service Representative will connect with prospective patients through outbound calls to schedule appointments and provide exceptional service, all while working in a supportive team environment.

Key responsibilities

• Engage with prospective patients through high-volume outbound calls to schedule appointments
• Build rapport and identify patient needs while overcoming objections and concerns
• Document patient information accurately in the CRM system and collaborate with clinic teams to enhance patient experience

Required qualifications

• Minimum 6 months of experience in call center, inside sales, or appointment setting roles
• Proven track record of meeting or exceeding performance goals
• Strong computer proficiency and data entry accuracy
• Experience handling objections and converting leads into appointments preferred
• Professional phone etiquette and a positive attitude towards teamwork