Outbound Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Outbound Specialty Customer Service Representative will contact patients, pharmacists, and doctors' offices to resolve specialty medication order issues, process copay card payments, and ensure accurate information is provided while navigating multiple computer systems.

Key responsibilities

• Contact patients, pharmacists, and doctor's offices to resolve specialty medication order issues
• Process manufacturer copay card payments and resolve customer issues
• Work within the IRIS system to provide accurate medication details and clinical information

Required qualifications

• High School Diploma / GED or equivalent work experience
• At least 1 year of healthcare experience
• 1+ years of telephonic or in-person customer service experience handling moderate to complex transactions
• Basic knowledge of Microsoft Excel (create, edit, and save spreadsheets)
• Ability to work full-time with flexibility during normal business hours of 7:00 am - 7:00 pm CST