Outbound Enrollment Specialist

Job Summary

Working remotely from Puerto Rico, the Outbound Enrollment Specialist will conduct high-volume outbound outreach to enroll patients in a health program focused on medication adherence and lifestyle changes, utilizing phone calls, SMS, and video check-ins to establish trust and support patient engagement.

Key responsibilities

• Communicate with potential patients via phone, text, and email to facilitate enrollment in Scene services
• Utilize active listening skills to identify patient needs and guide them through the enrollment process
• Manage patient information accurately within the Salesforce system and assist with technical setup for program participation

Required qualifications

• Must be a legal resident of Puerto Rico
• Fluency in both English and Spanish, with proficiency in reading, writing, and speaking
• 3+ years of experience in health education, patient engagement, or a related healthcare role
• Background in health coaching, public health, or community health work
• Experience conducting outreach via phone, SMS, and video communication