Outbound Enrollment Specialist

Job Summary

To support a high-touch health program, the part-time Outbound Enrollment Specialist will conduct high-volume outbound outreach to eligible program participants, guiding them through the enrollment process while communicating via phone, SMS, and video check-ins in a remote capacity.

Key responsibilities

• Communicate with patient prospects to introduce services and facilitate easy enrollment through primarily outbound calls and texts
• Guide patients through the enrollment process, providing motivational support and addressing technical barriers to ensure a seamless onboarding experience
• Maintain accurate records of patient interactions and enrollment status while leveraging Salesforce for information management

Required qualifications

• Must be a legal resident of Puerto Rico
• Fluency in both English and Spanish, with proficiency in reading, writing, and speaking
• 1.5+ years of experience in health education, patient engagement, or a related healthcare role
• Experience in a sales, patient enrollment, or call center environment
• Proven ability to build rapport quickly and convert outreach into meaningful patient engagement and enrollment