Outbound Service Representative

Job Summary

Proactively reaching out to patients with overdue payment plans, the full-time Outbound Service Representative will conduct high-volume outbound calls, influence patient actions with empathy, and provide account support, all while working remotely.

Key responsibilities

• Conduct high-volume outbound calls to assist patients in understanding their payment options
• Lead empathetic conversations that encourage patients to take action on their accounts
• Handle inbound patient inquiries and provide guidance on payment plans and account support

Required qualifications

• 3+ years of experience in outbound sales, collections, or a high-volume customer-facing role
• Comfort with repetitive, high-volume outbound call work
• Genuine ability to influence people while maintaining empathy and professionalism
• Strong problem-solving skills and ability to navigate objections in real time
• Ability to work independently in a remote environment with strong self-accountability