Outreach Program Manager
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Job Summary
Supporting the training, quality, and operations of the outreach team, the full-time Outreach Program Manager will co-lead onboarding, manage performance of new hires, oversee quality assurance, and provide administrative support in a remote setting.
Key responsibilities
- Co-lead training sessions for new hires on outreach processes and best practices
- Manage performance metrics for new hires during their onboarding period, ensuring milestone achievements
- Oversee quality assurance by scoring new hire calls and providing actionable feedback
Required qualifications
- Experience in training, quality assurance, and performance management, preferably in healthcare or a call center environment
- Proven ability to lead engaging training and coaching sessions
- Strong background in QA call scoring and managing administrative logistics
- Bachelor's degree in education, healthcare, or a related field
- Willingness to work some evenings and weekends, with a standard schedule of Monday-Friday 8:30am-5pm CT
Complete Job Description
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