Outreach Supervisor

Job Summary

To enhance patient engagement in behavioral health services, the full-time Outreach Supervisor will provide leadership and operational oversight for the Outreach & Engagement team, managing daily operations and ensuring compliance while working remotely.

Key responsibilities

• Hire, train, and supervise Outreach and Engagement Specialists, providing ongoing performance feedback and coaching
• Own daily outreach operations and drive enrollment performance against company KPIs using performance data
• Audit calls and documentation to ensure quality and compliance with organizational policies and regulations

Required qualifications

• Bachelor's degree in healthcare administration, business, social science, or a related field, or equivalent experience
• 2-5 years of experience in patient outreach, enrollment, or healthcare business development
• 1+ year of experience supervising or training a team
• Demonstrated track record of meeting outcome-based KPIs such as enrollment or engagement goals
• Working proficiency with CRM, telephony, and operational systems, including configuring workflows