Outreach Training Manager
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Job Summary
Supporting the training and operational infrastructure of the outreach team, the full-time remote Outreach Training and Program Manager will co-lead onboarding, oversee quality assurance, and manage administrative functions while engaging with patients as needed.
Key responsibilities
- Co-lead training sessions for new hires on outreach processes and best practices, including creating training materials
- Manage performance for new hires, ensuring they meet all milestones during the onboarding period
- Oversee quality assurance by scoring new hire calls and providing actionable feedback
Required qualifications
- Experience in training, quality assurance, and performance management, preferably in healthcare or call center environments
- Proven ability to lead engaging training and coaching sessions
- Strong background in QA call scoring and managing administrative logistics
- Bachelor's degree in education, healthcare, or a related field
- Willingness to work some evenings and weekends with a standard schedule of Monday-Friday 8:30am-5pm CT
Complete Job Description
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