Overnight Technical Support Engineer
Job Summary
Providing critical overnight support, the full-time Overnight Technical Support Engineer will manage system monitoring, incident response, patch management, and scheduled maintenance in a remote environment, ensuring optimal performance and adherence to SLA requirements.
Key Responsibilities
- Serve as the primary point of contact for overnight customer incidents, monitoring and responding to system alarms and issues
- Execute patch management cycles and scheduled maintenance tasks for Windows and Linux server environments
- Document maintenance activities and incidents, coordinating effectively with day-shift teams for handoffs
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent work experience
- 3+ years of experience in the Information Technology field, with 2+ years on Windows and/or Linux platforms
- Hands-on experience with VMware vSphere and vCenter Administration
- Familiarity with patch management tools such as WSUS or SCCM
- Experience managing Active Directory and troubleshooting network connectivity issues
Complete Job Description
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