Overpayment Resolution Specialist

Job Summary

Detail-oriented and committed to accuracy, the full-time Overpayment Representative will review and resolve credit balances, process refunds, and research insurance payment activity in a remote setting while ensuring compliance with company policies and quality standards.

Key Responsibilities

• Review and process insurance and credit balance refunds in accordance with company policies
• Research and resolve unidentified balances and overpayments
• Communicate with insurance carriers to obtain payment, retraction, offset, or refund information

Required Qualifications

• High school diploma or equivalent
• Accurate 10-key data entry skills
• Knowledge of IDX posting processes
• Ability to read and interpret insurance explanations of benefits (EOBs)
• Medical billing experience preferred