Owner Relations Specialist

Job Summary

To support landowners effectively, the remote Owner Relations Specialist will manage inquiries from intake through resolution, ensuring timely and professional communication while collaborating across the organization to address owner-related questions in a high-volume service environment.

Key responsibilities

• Provide professional and timely service to landowners through various communication channels
• Manage landowner inquiries and maintain accurate case records while prioritizing workload to meet service expectations
• Research and analyze inquiries to identify issues and coordinate with cross-functional teams for resolution

Required qualifications

• High school diploma or GED
• Strong customer service and interpersonal skills
• Ability to manage multiple priorities in a high-volume environment
• Proficiency with Microsoft Office applications and digital business systems
• Experience in customer service or case management is preferred