P and C Licensed Customer Service Supervisor
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Leading a team of Customer Service Representatives, the full-time remote P&C Licensed Customer Service Supervisor will oversee daily operations, provide coaching, resolve escalated issues, and ensure service standards are met while fostering a positive team environment.
Key Responsibilities
- Supervise and support Customer Service Representatives, ensuring consistent service quality
- Review and evaluate employee performance; provide ongoing coaching and individual feedback
- Serve as the primary point of escalation for customer complaints, ensuring timely resolution
Required Qualifications
- Bachelor's degree or university program certificate, or six (6) or more years of related experience
- P&C Agent license
- Experience in managing customer service teams or operations
- Proficiency with customer service software and reporting tools
- Ability to conduct training and performance evaluations
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 39,452 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
