Parent Support Specialist

Job Summary

Providing exceptional support to families, the full-time Parent Support Specialist will assist with enrollment, reimbursements, and community event organization while working remotely across the United States.

Key responsibilities

• Deliver direct support to parents through various communication channels, addressing questions about their child's educational program
• Utilize a help ticketing system to efficiently manage and respond to parent requests
• Coordinate with team members and document interactions to ensure consistent information delivery and enhance the family experience

Required qualifications

• Associate's degree from an accredited college or university or related advanced learning experiences
• 1-3 years of customer service experience, account management, or marketing
• Familiarity with Google products such as Gmail, Calendar, Docs, and Sheets
• Experience managing tickets or customer interactions in a CRM (e.g., HubSpot, Intercom, Zendesk) is a plus
• Commitment to maintaining flexible availability during traditional business hours in the Pacific Time Zone