Part-Time Customer Service Agent

Job Summary

To support the Training Services Team, the part-time Tier 1 Customer Service Agent will handle inbound calls and email inquiries from clients, instructors, and organizations, ensuring outstanding customer service in a remote setting across the United States.

Key Responsibilities

• Answer inbound calls and emails, resolving inquiries related to account maintenance and class information
• Maintain daily production standards for call-handling metrics, email completion, and quality assurance
• Triage complex problems and route callers appropriately while performing related duties as assigned

Required Qualifications

• High School diploma or equivalent required
• 1 year of customer service, sales, or call center experience preferred
• Bilingual in English and Spanish is highly desirable
• Proficiency in using computer applications in a fast-paced environment
• Ability to work independently while collaborating effectively with a remote team