Participant Benefits Specialist

Job Summary

Providing professional support to participants, the full-time Participant Benefits Services Specialist will assist with benefits inquiries and transactions through inbound and occasional outbound calls in a fully remote work environment.

Key responsibilities

• Assist participants with questions regarding their benefits and plan provisions
• Provide clear and accurate information to help participants understand their available options
• Document participant interactions and complete transactions related to inquiries with limited supervision

Required qualifications

• Experience with defined benefit pension plans or benefits administration
• Previous customer service or call center experience
• Basic computer skills and ability to learn new systems and processes
• Ability to work independently in a remote environment
• Strong organizational and time-management skills