Participant Benefits Specialist

Job Summary

Providing professional support to participants with questions about their benefits, the full-time Participant Benefits Services Specialist will work remotely to handle inbound calls, explain available options, and complete transactions while adhering to established procedures.

Key responsibilities

• Answer participant questions and explain applicable benefits and plan provisions
• Research inquiries, complete transactions, and provide guidance on required forms and processes
• Document participant interactions accurately in the case management system and escalate issues when necessary

Required qualifications

• Experience in benefits administration, customer service, or call center operations preferred
• Basic computer skills and the ability to learn new systems and processes
• Reliable attendance and punctuality, with the ability to meet established performance expectations
• Strong organizational and time-management skills
• Ability to work independently and follow detailed procedures