Partner Account Specialist
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Job Summary
Supporting Fintech partnerships remotely, the full-time Partner Account Specialist will provide first-level support, manage day-to-day operations, and facilitate communication while ensuring excellent customer service and partner advocacy.
Key responsibilities
- Provide customer service to Partners by addressing their needs and inquiries regarding services and products
- Develop strong Partner relationships by building trust and rapport with key stakeholders and internal teams
- Monitor and report on internal and Partner SLAs to enhance partner satisfaction and speed to market
Required qualifications
- Bachelor's degree or equivalent experience
- Minimum of 3 years' experience in a customer support role in financial services, payment card, or fintech business
- Strong technical aptitude with the ability to apply technical information to business solutions
- Proven ability to establish productive working relationships with staff and management at all levels
- Knowledge of card payments industry disputes and regulations is strongly preferred
Complete Job Description
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