Partner Solutions Engineer
Job Summary
To support channel partners across North America, the full-time Partner Solutions Engineer will act as a pre-sales technical advisor, focusing on Customer Experience (CX) and contact center solutions while working remotely.
Key responsibilities
- Serve as a pre-sales technical advisor to channel partners, emphasizing CX and contact center solutions
- Lead technical onboarding and enablement for partners, delivering workshops and training aligned with growth goals
- Translate partner business goals into scalable solution designs and collaborate with internal teams to enhance partner readiness
Required qualifications
- 5+ years of experience in solution engineering or related fields within CX, CCaaS, or cloud contact center environments
- Strong knowledge of modern CX technologies, including analytics, conversational AI, and customer journey solutions
- Experience working with channel partners on technical enablement and solution strategy
- Understanding of AI-driven trends impacting the CX and CCaaS market
- Experience in building and executing partner technical enablement or growth plans
Complete Job Description
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