Partner Success Manager

Job Summary

As a key player in partner relations, the full-time Partner Success Manager will build and maintain strong relationships with transportation partners on the US East Coast, providing strategic guidance and driving revenue growth while working remotely or in a hybrid environment.

Key responsibilities

• Own the success of advanced transportation systems by acting as the primary point of contact for executive city and agency leadership
• Serve as a trusted advisor to partners, converting their ideas and community needs into revenue opportunities for Via
• Analyze service performance data to provide actionable recommendations for improving service quality, efficiency, and growth

Required qualifications

• Minimum of 4+ years of relevant work experience in client-facing roles, such as consulting or customer success
• Strong relationship-building skills with the ability to navigate complex, politically sensitive situations
• Quantitative aptitude with the ability to draw insights from complex data sets
• Self-starter mentality with a proven ability to thrive in fast-paced environments
• Team-oriented mindset, contributing as an individual and mentoring others