Partner Success Manager

Job Summary

Managing the onboarding process for new partners, the full-time Partner Success Manager will ensure that approximately 10 partners per week are fully operational within 16 days while working remotely and collaborating closely with Channel Account Managers to enhance partner success.

Key responsibilities

• Drive the onboarding process for roughly 10 new partners per week, ensuring 85% are fully set up and protected within 16 days
• Partner with Account Managers to identify accounts with low license deployment and proactively offer training and resources
• Conduct post-action check-ins with partners following security incidents to provide support and translate stories into proof of value

Required qualifications

• 3+ years of experience in a customer success, account coordination, or enablement role
• Experience working within the MSP (Managed Service Provider) ecosystem and cybersecurity experience is a huge plus
• Strong organizational skills with the ability to manage multiple tasks effectively
• A collaborative mindset for seamless work across internal teams
• Natural ability to follow processes while maintaining a positive demeanor during partner interactions