Partner Success Manager

Job Summary

Managing a portfolio of manufacturer and specialty pharmacy partners, the full-time Partner Success Manager will oversee account management and contract implementation while working remotely to ensure successful partnerships and operational efficiency.

Key Responsibilities

• Serve as the primary contact for assigned partners, building relationships and monitoring performance against agreed standards
• Own the implementation plan for newly signed agreements, coordinating kickoff calls and ensuring partner training on workflows
• Maintain compliance with contract terms and manage the master contract repository, tracking key obligations and renewals

Required Qualifications

• 5+ years of experience in partner success, account management, or partner operations within specialty pharmacy or healthcare services
• Proven track record in implementing or onboarding partners and managing multiple launches on firm timelines
• Strong relationship-building skills with the ability to work with both leadership and operational teams
• Highly organized with experience in managing contracts, pricing terms, or service-level obligations
• Experience collaborating across clinical, operations, finance, and legal teams