Partner Success Manager
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Job Summary
Managing partner relationships, the full-time Partner Success Manager will onboard new partners, provide ongoing training, and ensure partner growth and retention in a remote environment.
Key responsibilities
- Onboard new partners and ensure their teams understand the service for effective selling and support
- Conduct ongoing training sessions and provide updated materials to partners
- Manage renewals and expansions within the partner portfolio, addressing escalations promptly
Required qualifications
- Experience managing partner or channel relationships in MSP, security, SaaS, or similar indirect sales models
- Ability to conduct effective training sessions that partners can retain
- Proficiency in translating SOC activities into understandable language for partner sales and operations teams
- Demonstrated calmness and directness in handling escalations
Complete Job Description
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