Partner Success Manager
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Job Summary
Working remotely in a full-time capacity, the Partner Success Manager will serve as a technical liaison for Independent Software Vendor (ISV) partners, managing complex technical escalations, fostering account partnerships, and guiding proactive enablement to enhance partner success on the Salesforce AppExchange.
Key responsibilities
- Drive complex technical escalations by coordinating investigations and maintaining communication between partner engineering leads and internal teams
- Partner closely with Partner Account Managers to manage a portfolio of named ISV partners and assist with urgent technical challenges
- Guide partners on best practices for using ISV platform tools and environments to prevent release blockers and enhance architecture resilience
Required qualifications
- Proven experience as a Technical Support Engineer, Partner Operations specialist, or Technical Account Coordinator within the Salesforce ecosystem
- Strong familiarity with internal Salesforce resolution paths and understanding of the AppExchange partner lifecycle
- Ability to grasp complex technical architectures and platform release dynamics without being a hands-on developer
- Exceptional stakeholder management skills with a focus on crisis management and effective communication
Complete Job Description
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