Partner Support Engineer
Job Summary
To support a growing cloud marketplace, the full-time Partner Support Engineer will resolve complex technical challenges, assist partners with migrations and platform operations, and collaborate across teams while working remotely.
Key responsibilities
- Investigate and resolve advanced platform, cloud, billing, licensing, and migration issues
- Serve as a trusted guide for partners navigating vendor technologies and marketplace processes
- Create and maintain knowledge articles, troubleshooting guides, and support playbooks to enhance operational excellence
Required qualifications
- Proven technical support experience in cloud, cybersecurity, SaaS, or managed services environments
- Demonstrated success in handling complex escalations and advanced troubleshooting scenarios
- Substantial experience with cloud technologies, licensing, identity, and migrations
- Bachelor's degree in a related field or equivalent practical experience
- Familiarity with technologies such as Microsoft, CrowdStrike, or similar vendor ecosystems
Complete Job Description
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