Partner Support Engineer
Job Summary
Owning strategic issue resolution for partners, the full-time remote Partner Support Engineer will manage complex technical inbound requests, triage production issues, and provide expert-level support as the partner base rapidly expands.
Key Responsibilities
- Own complex technical inbound partner requests, performing root-cause analysis and delivering responses within service-level agreements
- Read and debug API traffic and integration behavior to diagnose partner issues without escalating by default
- Manage increasing volumes of partner support requests while collaborating with cross-functional teams to ensure seamless support experiences
Required Qualifications
- 3-5 years of experience in solutions engineering or technical support engineering roles
- Proven ability to read and debug API traffic and integration behavior
- Hands-on experience with RESTful APIs, JSON payloads, and common integration patterns
- SQL proficiency to write queries against PostgreSQL for tracing records
- Experience with scripting in Python or similar languages for automation and issue reproduction
Complete Job Description
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