Partner Support Specialist
Job Summary
To enhance partner relationships, the full-time remote Partner Support Specialist will provide comprehensive support to payroll partners, manage escalations, and develop tailored solutions to improve retention and satisfaction.
Key responsibilities
- Act as the primary point of contact for payroll and CPA partners, ensuring a high-quality support experience
- Facilitate communication between internal teams to develop and implement effective solutions for partners
- Maintain and enhance standard operating procedures documentation for the partner support team
Required qualifications
- 3+ years of experience in a Partnership, Sales, or business development environment
- Experience with strategic partnerships for consumer-facing, web services, and SAAS products
- Proficiency in using a CRM platform, preferably Salesforce, to analyze service performance metrics
- Strong understanding of the partner process and needs for continued success
- Experience in handling external partner escalations and conducting proactive service outreach
Complete Job Description
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