Partner Support Specialist
Job Summary
To support a leading AI company, the freelance Partner Support Specialist will resolve escalated partner issues related to onboarding, portal access, and program mechanics while working remotely and maintaining a focus on improving the support system.
Key responsibilities
- Resolve escalated partner issues and manage the partner support queue, ensuring timely and quality responses
- Identify patterns in support tickets and collaborate with the Business Process Manager to enhance automation and self-service options
- Maintain and expand the knowledge corpus for self-service, capturing resolved answers for FAQs and agent resources
Required qualifications
- 2-4 years of experience in B2B support, partner operations, or program operations
- Strong written communication skills for effective partner interaction
- Ability to identify patterns and provide follow-up on unresolved issues
- Experience with support tools like Salesforce Service Cloud, Zendesk, or Intercom is a plus
- Familiarity with partner or channel programs such as resellers or SIs is beneficial
Complete Job Description
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