Partner Support Specialist
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Job Summary
Owning the support experience for approximately 550 orthodontic and dental practices, the full-time Partner Support Specialist will manage requests from intake to resolution, handle transactional partner work, and configure and troubleshoot the HighLevel-based CRM platform while working remotely.
Key responsibilities
- Diagnose and resolve support requests, ensuring clear communication and documentation throughout the process
- Handle user changes, call-connect issues, and lead notification routing to support Practice Growth Advisors
- Configure and troubleshoot workflows, automations, and integrations within the PracticeBeacon CRM platform
Required qualifications
- 2+ years of experience supporting a CRM, marketing platform, or SaaS product in a customer-facing role
- Hands-on experience with HighLevel/GoHighLevel, including workflows and automations
- Familiarity with ClickUp, AgencyAnalytics, and Google and Meta business platforms
- Experience in orthodontic or dental practice operations is preferred
- Reliable high-speed internet and a dedicated remote workspace
Complete Job Description
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