Partnership Success Manager

Job Summary

Owning the post-close partner relationships, the full-time remote Partnership Success Manager will onboard partners, drive Sales Accepted Opportunities (SAOs), and ensure partner engagement and productivity.

Key responsibilities

• Serve as the primary point of contact for partners after agreements are signed, managing the day-to-day partner relationship
• Drive SAO generation by collaborating with partners to identify and route new merchant leads into the sales pipeline
• Monitor partner health and performance, proactively addressing any at-risk or underperforming partners with re-engagement plans

Required qualifications

• 3+ years of experience in partner management, customer success, or account management, preferably in a high-growth SaaS or payments company
• Proven track record of managing a portfolio of relationships and achieving measurable outcomes such as pipeline and revenue growth
• Strong organizational skills with the ability to manage multiple partners and tasks simultaneously
• Experience with CRM and partner tools such as Salesforce or HubSpot
• A proactive, solutions-oriented mindset suitable for a fast-paced, evolving environment