Patient Access Center Supervisor

Job Summary

Leading a team of Health Service Representatives, the full-time Patient Access Center Supervisor will provide coaching and development, monitor performance metrics, and implement action plans to enhance team productivity while working onsite in Pearland, Texas, with some remote flexibility.

Key responsibilities

• Provide leadership and support to Health Service Representatives, focusing on training and performance improvement
• Monitor phone and work queue performance, developing action plans to sustain team effectiveness
• Collaborate with Workforce Management to ensure optimal resource planning and serve as an escalation point for clinic staff and providers

Required qualifications

• Associate's degree in Business, Health Care, or related field, or equivalent work experience
• 2+ years in a relevant role within a Patient Access Center or 1 year as a Team Lead or Coordinator at Kelsey-Seybold
• Working knowledge of contact center technologies, including call routing and workforce management systems
• Proficiency in Microsoft Office Suite, including Teams, PowerPoint, Excel, and Word
• Demonstrated ability to coach and motivate a team toward achieving service and performance goals