Patient Access Center Supervisor

Job Summary

Supervising daily operations of the Patient Access Center, the full-time Patient Access Center Supervisor will coordinate staff activities, manage workflow, and ensure optimal patient and provider experiences while working remotely from 8:00 AM to 4:30 PM, Monday through Friday.

Key responsibilities

• Coordinates daily activities, including staff scheduling, workload distribution, and statistical reporting
• Serves as the point of contact for escalated issues and ensures optimal performance of the Patient Access Center
• Oversees and monitors work queues and reports to enhance patient and provider experiences

Required qualifications

• Associate degree in business, healthcare, or a related field; Bachelor's degree preferred
• Minimum of 1+ years of supervisory experience in a healthcare environment or 2+ years in scheduling services
• 1-3 years of progressive management experience or demonstrated office management skills
• Availability for holiday, weekend, and after-hours coverage as required
• Strong organizational and excellent interpersonal skills