Patient Access Center Supervisor

Job Summary

Supervising the daily operations of the Patient Access Center, the full-time Patient Access Center Supervisor will coordinate staff activities, manage workflow, and ensure optimal performance while working onsite in Worcester, MA from Monday to Friday, 8:00 am to 4:30 pm.

Key responsibilities:

• Coordinates daily activities, including staff scheduling, workload distribution, and performance monitoring
• Supervises and trains PAC personnel, ensuring compliance with performance standards and conducting evaluations
• Acts as a liaison with clinics and departments to foster teamwork and identify process improvement opportunities

Required qualifications:

• Associate degree in business, healthcare, or a related field; Bachelor's degree preferred
• Minimum of 1+ years of supervisory experience in a healthcare environment or 2+ years in scheduling services
• 1-3 years of progressive management experience or demonstrated office management skills
• Strong organizational skills and excellent interpersonal abilities
• Understanding of third-party payor and managed care requirements