Patient Access Coordinator

Job Summary

To support a growing outpatient behavioral healthcare practice, the remote Patient Access Coordinator will manage the registration process, document patient information, and schedule appointments while ensuring a positive patient experience.

Key responsibilities:

• Handles a high volume of incoming and outgoing calls to facilitate a positive customer/patient experience
• Accurately documents comprehensive demographic and health information into the electronic health record system
• Schedules appointments based on intake assessments and provider matrix, engaging in outreach activities as needed

Required qualifications:

• High school diploma or equivalent required; Associate's degree in Health Administration or related field preferred
• One year of customer service or call center experience required, preferably in healthcare
• Knowledge of medical terminology, medical insurance, or medical billing preferred
• Experience with Microsoft Office Suite required
• Bilingual (Spanish/English) preferred