Patient Access Lead

Job Summary

Leading a remote team, the full-time Patient Access Lead will ensure accurate information collection, provide exceptional patient service, and oversee staff training and daily operations to enhance the patient experience and facilitate care and billing processes.

Key responsibilities

• Lead and support patient access staff by assigning daily tasks and providing guidance on operational challenges
• Train and mentor staff while contributing to performance evaluations and professional development
• Manage patient scheduling, pre-registration, and inquiries while ensuring compliance with healthcare regulations and confidentiality standards

Required qualifications

• High School Diploma or Equivalent required; Associate's Degree in a related field preferred
• 3-5 years of experience in registration, admissions, billing, or related areas
• Knowledge of patient access procedures, healthcare regulations, and insurance coverage
• Proficiency in Microsoft Office and electronic medical record systems
• Excellent customer service skills, including active listening and empathy