Patient Access Pre-Service Representative

Job Summary

To support patient care, the full-time remote Patient Access Pre-Service Representative will pre-register patients, verify insurance information, and create patient estimates while ensuring a positive customer experience in a fast-paced environment.

Key responsibilities

• Pre-register patients and verify insurance eligibility, ensuring financial clearance for outpatient procedures
• Educate patients on their insurance benefits and financial liabilities while collecting patient responsibility payments
• Manage workload effectively to meet productivity standards and enhance patient experience through customer interactions

Required qualifications

• High school diploma or GED
• 1-2 years of customer service and/or financial-related work experience
• Strong understanding of insurance guidelines and financial counseling impact on revenue cycle operations
• Proficiency in PC-based office productivity tools, such as Microsoft Outlook and Excel
• Excellent interpersonal and communication skills, both verbal and written