Patient Access Representative

Job Summary

To support efficient patient flow, the part-time Patient Access Representative will manage registration, appointment scheduling, and insurance verification while working remotely and adhering to a structured shift schedule that includes mandatory Monday workdays.

Key responsibilities

• Ensure the integrity of patient data in the hospital's information system, Epic, including demographics and appointment information
• Deliver outstanding customer service while handling a high volume of incoming calls and collaborating with medical office staff
• Schedule appointments based on clinical guidelines and verify patient health insurance eligibility using various methods

Required qualifications

• High school diploma or GED required
• At least one year of experience as a Patient Access Coordinator
• Ability to type at least 40 words per minute
• Fluency in English; additional spoken languages are a plus
• Strong organizational skills and sound judgment with the ability to work under limited supervision