Patient Access Representative

Job Summary

To ensure a smooth patient check-in and discharge process, the full-time remote Patient Access Representative will provide excellent customer service, collect and verify patient information, and explain insurance policies and procedures while working within Eastern Business hours.

Key responsibilities

• Greet patients professionally and collect demographic and insurance information
• Schedule appointments, confirm patient information, and process payments
• Address patient questions and concerns, escalating complex issues as needed

Required qualifications

• High School Diploma or Equivalent required
• 1-2 years of experience in patient registration or a related healthcare administrative role preferred
• Ability to work during Eastern Business hours (M-F, 8AM-6PM EST)
• Access to a quiet, secure, stable, HIPAA-compliant workstation