Patient Access Representative

Job Summary

To support a high-volume inbound call center, the part-time Patient Access Representative will manage patient inquiries, provide exceptional service, and complete patient registrations while working hybrid hours from 2 PM to 6 PM.

Key responsibilities

• Handle an average of 60-65 patient and clinical business calls per day, ensuring a positive patient experience
• Complete registration of new patients, including obtaining and verifying insurance information, and schedule appointments according to clinic protocols
• Assist patients with inquiries, medication refill requests, and escalate issues as needed while maintaining compliance with clinical policies and HIPAA regulations

Required qualifications

• High School Diploma is required
• One year of customer service experience and one year of experience in a healthcare or clinical setting
• Bilingual is preferred, but not required
• Proficient typing and keyboarding skills with basic knowledge of Microsoft Office Suite
• Ability to maintain the security and integrity of the organization's infrastructure per Texas EO-GA-48