Patient Access Representative

Job Summary

To support patient interactions, the part-time Patient Access Representative will act as the first point of contact for customers in a remote setting, managing inquiries, scheduling appointments, and documenting interactions within the electronic medical record.

Key responsibilities:

• Assist inbound callers and make outbound calls as necessary, utilizing facility information and established procedures
• Schedule patient appointments, verify insurance coverage, and update patient demographics accurately
• Identify and escalate complex issues, ensuring adherence to emergency protocols and providing excellent customer service

Required qualifications:

• High School Graduate
• 0-1 year of experience in a call center, healthcare, or customer service-related role
• Basic knowledge of medical terminology is helpful but not required
• Ability to work in a fast-paced environment and handle multiple customer needs
• Familiarity with computers and desktop software packages