Patient Access Representative

Job Summary

To support patient access initiatives, the full-time Patient Access Representative will act as the first point of contact for customers, managing inquiries, scheduling appointments, and documenting interactions in a remote environment.

Key responsibilities:

• Assist inbound callers and make outbound calls as necessary, ensuring seamless patient experience
• Schedule appointments, verify insurance information, and update patient demographics accurately
• Identify emergent calls for immediate transfer to nursing staff and maintain adherence to emergency guidelines

Required qualifications:

• High School Graduate
• 0-1 year of experience in a call center, healthcare, or customer service role
• Basic knowledge of medical terminology is helpful but not required
• Ability to work in a fast-paced environment and handle various patient needs
• Demonstrated ability to use a multiple-line telephone system effectively