Patient Access Specialist

Job Summary

Supporting patient access to care management services, the remote contracted Patient Access & Eligibility Specialist will verify insurance coverage, confirm program eligibility, and assist patients through administrative intake processes.

Key responsibilities

• Manage incoming patient calls, providing assistance and coordinating call routing to appropriate team members
• Verify patient insurance coverage and eligibility for care management programs, documenting results accurately
• Prepare eligible patient lists for enrollment by ensuring accurate demographic and insurance data

Required qualifications

• 1-3 years of experience in healthcare administration, patient access, or insurance verification
• Experience with electronic medical record (EMR) systems
• Familiarity with Chronic Care Management (CCM) or Remote Patient Monitoring (RPM) preferred
• Strong technical proficiency and ability to learn new healthcare platforms quickly
• Experience handling patient phone calls in a professional healthcare environment