Patient Access Specialist

Job Summary

Owning the authorization lifecycle, the full-time Patient Access Specialist will submit and track authorization requests, manage payer follow-ups, and assist healthcare professionals with authorization-related inquiries while working remotely on a fixed schedule from 9 PM to 6 AM PHT.

Key responsibilities

• Submit authorization requests and track them through to resolution while collecting necessary clinical documentation
• Manage a high-volume workload, ensuring timely follow-ups, status tracking, and documentation of all interactions
• Assist healthcare professionals and insurance members with inquiries related to billing, benefits, and account details

Required qualifications

• Experience in prior authorization within a healthcare BPO, hospital, clinic, or revenue cycle department
• Familiarity with EHR/EMR systems and payer portals
• Ability to manage multiple queues and prioritize tasks effectively
• Completion of required HIPAA and security training
• Strong organizational skills and attention to detail in documentation