Patient Access Supervisor

Job Summary

To support a growing dermatology practice, the full-time Patient Access Supervisor will lead and develop a designated Patient Access POD, ensuring exceptional patient experiences and operational excellence in a remote environment.

Key responsibilities:

• Lead and support team performance through coaching, accountability, and development initiatives
• Monitor operational workflows, staffing levels, and resource allocation to meet business demands
• Conduct quality assurance audits and handle escalated patient concerns to enhance service recovery

Required qualifications:

• 2+ years of experience in Patient Access, Call Center, or Healthcare Operations
• Previous leadership or coaching experience is preferred
• Proficiency with EMR systems and scheduling platforms
• Strong knowledge of patient access workflows and operational best practices
• Demonstrated ability to achieve performance goals related to quality and service levels