Patient Access Supervisor

Job Summary

Leading a frontline patient access team, the full-time Patient Access Operations Supervisor will oversee daily operations, provide real-time coaching, and ensure workflow adherence while working remotely.

Key responsibilities

• Monitor daily performance using dashboards and real-time metrics to maintain service levels
• Coach frontline specialists on workflows and resolution strategies, ensuring quality and compliance
• Serve as an escalation point for patient-facing issues and collaborate with cross-functional teams on workflow updates

Required qualifications

• 4+ years of experience in a contact center, patient access, or similar operations role
• Experience as a team lead or supervisor, including real-time prioritization and staffing decisions
• Proven track record of coaching and developing frontline teammates with a focus on quality standards
• Strong documentation habits and operational discipline, including schedule adherence and escalation handling
• Comfortable using dashboards and service metrics to identify trends and communicate updates