Patient Account Representative 3

Job Summary

Working remotely on a full-time basis, the Patient Account Representative 3 will manage high volumes of digital communication with patients and insurance companies, assist in resolving inquiries, and provide support for financial assistance applications.

Key responsibilities

• Handle digital communication with patients, families, and insurance representatives while meeting tight deadlines
• Research and resolve patient inquiries, ensuring accurate information is relayed to appropriate departments
• Assist patients in understanding their financial obligations and set up payment plans as needed

Required qualifications

• High School graduation or equivalent
• Three years of experience in patient accounting, customer service, or a related office environment
• Knowledge of billing forms and payer requirements, such as UB and CMS 1500
• Familiarity with Epic Hospital Billing and/or SBO billing systems