Patient Account Representative

Job Summary

To support a leading healthcare organization, the temporary Patient Account Representative will manage high volumes of inbound calls, resolve account inquiries, and maintain comprehensive documentation while working remotely.

Key responsibilities

• Professionally respond to inbound calls from patients, representatives, and insurance companies regarding account inquiries
• Research and resolve complex account issues by accessing and updating information across multiple systems
• Document customer interactions accurately and contribute to special projects while adhering to compliance requirements

Required qualifications

• High school diploma or equivalent
• Minimum of 1 year of experience in customer service or an inbound call center environment
• Proven ability to manage a high volume of inbound calls, approximately 45-50 calls per day
• Strong computer knowledge and proficiency in navigating multiple systems
• Exceptional multitasking abilities to handle inquiries and system navigation simultaneously