Patient Account Representative

Job Summary

To support a healthcare organization focused on enhancing patient experiences, the temporary Patient Account Representative will work remotely, responding to patient inquiries, resolving account issues, and ensuring accurate information is provided during a six-month assignment.

Key responsibilities

• Professionally respond to inbound calls from patients and representatives regarding account inquiries
• Research and resolve account inquiries by updating information within designated computer systems
• Document all customer interactions and contribute to special projects while adhering to company policies

Required qualifications

• High school diploma or equivalent
• Minimum of 1 year of customer service experience in an inbound call center or related field
• Demonstrated ability to meet quality and productivity standards in a fast-paced environment
• Basic computer proficiency and ability to navigate multiple systems simultaneously
• Previous word-processing experience with a typing speed of at least 35 words per minute (WPM)